14 DAY RETURN/EXCHANGE PERIOD
We are happy to exchange standard products for items of a different size, style or material. We allow you 14 days after you receive your order to contact us if you wish to return them. We will instruct you on how to return them properly and provide you with a returns number. Returned items must show no signs of wear and tear or smells ( smoke for example). We reserve the right to refuse returned goods if we are not contacted within this time period, if the item(s) exhibit wear and tear, or if our instructions are not followed. Some sale items can not be returned please contact us prior to purchase to be 100% sure if the sale item you wish to buy qualify. Make-up and hair dyes and underwear can not be returned for hygenic reasons.
GIFT RETURN PERIODS
If you are purchasing standard items as a gift for someone and it may be longer than 14 days before the gift is opened, please contact us. We are usually able to extend the return period for you.
- If you decide to return goods because you have ordered a size that does not fit or for any other reason other than described above (you simply don't like them, for example), you do so at your own postage cost, and we will refund to you (upon our receipt of the item(s) only the value of the goods minus our postage costs (this value will be included on any receipt included with the goods).
- If goods are not delivered because the address supplied when you place your order is incorrect, incomplete, unattended or changes before despatch of your goods and we are not notified of this, then you are liable for the postage costs we incur. i.e. If we send the items out to you a second time we will charge you the postage costs again, or if you decide to cancel your order upon not receiving your goods, we will not refund you the postage portion of the order price.
- We reserve the right to refuse any order.
- We cannot deliver some (heavier) styles to PO Box numbers overseas. If you need us to deliver to a PO Box, please contact us first to arrange this.
- If the item you order is not in stock for immediate despatch, then we will inform you of this by e-mail and place the items into production for you. If we have only part of your order in stock, we will despatch the items we do have in stock and place the others into production. You will not be charged any extra for shipping the items separately.
- Customers accept that products and product colours may vary slightly from the photographs shown due to limitations of the technologies involved (e.g. cameras, computers, displays).
- Customers are responsible for any customs fees and import duties applied by their country. We are not responsible for, cannot control, and cannot give advice on fees that may be charged by your country when your order is delivered to you. Customers in the European Union should not be charged import duties.
- We cannot guarantee to react to any new instructions regarding your order received less than 3 days before despatch, unless you have received confirmation of those instructions from us.
- If there are errors on your order (e.g. the price is wrong or you have ordered an item we do not supply) and you have provided us with an e-mail address, then we will contact you to clarify the order. If you have not provided us with an e-mail address, then we will, at our discretion, do one of the following:
- write to you via normal mail to clarify the order;
- Contact you via telephone (if you supplied the number) to clarify the order.
- ignore the order;